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How to change your personal details in your profile? If you want to change your personal information – password, e-mail or telephone number – please enter the CASH DESK section >> CHANGE REGISTRATION INFORMATION. Now you have a window on the screen appeared where you can enter all the necessary amendments. Should you have any problems, please, apply to support service of Lasvilis casino.
How many times can I register? A client of the on-line casino can register only one time. Repeated accounts will be blocked and deleted.
I have forgotten my password. What shall I do? If you have forgotten your password in order to enter the casino please click “Forgot your password? ” in the window for registration, log in and enter the e-mail address you have indicated when registering in the casino and click Next button.
You will receive a new password to enter the casino at the e-mail address you have indicated.
If you have forgotten your password but by some reason you do not have an access to your e-mail box indicated in Personal Information please apply to support service.
What are the ways to credit an account? We offer different convenient and reliable methods to credit an account. Please, click the following link to check the list of all the available methods for your country http://las-vilis.com/kassa/ and click a logo of the payment method you are interested in.
Why has my credit card been declined? What can I do then? Many banks do not carry out transactions related to the Internet casino games considering them to be too risky. Please, try to contact your bank to find out whether they block such transactions.
If it is really so you can use one of other free and convenient methods to credit an account.
How to get your winning? To request for money withdrawal, please, click the CASH >> WITHDRAWAL MONEY button, choose a tab of a necessary payment system, specify the sum you want to withdraw and click the WITHDRAWAL MONEY button.
You can get your winning any time without any restrictions. Your request for money withdrawal will be processed using a proposed method in accordance with the rules for money withdrawal in lasvilis.com casino.
Can I cancel a money withdrawal request? Yes, you can do it.In order to do this you should choose CASH - MY HISTORY-WITHDRAWAL MONEY Section and select pending transfer in the table.
How are the game results generated? Our on-line casino applies a random number program generator /RND/. Chances to win playing for money and DEMO-games for fun are absolutely equal and carried out by the same mechanism of random number generation. Maximum output factor is 98%.
The server connection has been broken off during the game. Will the game results be saved? If the connection with your server has been broken off during the game accidentally the system will trace your logout of the casino after some inactivity period. Your playing round will be played up to the end and the results will be saved. In case of a win the funds will be accrued to your Player's account. To check the history of the playing round, please, enter the “Cash desk” section and click the “Game history” button.
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